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Support Solved is MSM's software support and maintenance service for first, second or third line support of any bespoke software, whether written by us or not.

If you are a registered user of Support Solved then please log in.

Support Solved offers flexible options for support of bespoke software:

  • Pre-paid Development Agreement: A call down approach securing a guaranteed response time but with great flexibility as to how you use our team.
  • 24 x 365 On Call Agreement: A guaranteed fast response, if necessary all year round.
  • First, second or third line support for your users or helpdesk.
  • Incorporate budget for change requests if you wish.

All the options include free access to this online call logging site for all your users, allowing you to track your usage, track our progress at investigating issues, and to receive management reports.

For more information, contact MSM.

Due to the WHO alert level for a Swine Flu Pandemic currently being at "Phase 6" we have invoked our business continuity plan.

There is no reason to panic however we have a responsibility to you and to our team to try to minimise risk and maintain service.

We want to limit travel to only essential trips, and would ask for your support in holding more conference calls for the time being. If we do need to travel, we are suspending our environmental policy and travelling by car rather than train.

There should be no impact on our service to you from invoking the BCP, and it is intended to avoid detrimental impacts later.

We will review the situation as often as needed and update you as and when necessary. Thank you for supporting our efforts to protect you, our staff and our service to all clients.